Services Portfolio
Avaloq Evolution AG is an established solutions provider with the Avaloq Banking System as its core. It represents the standard for banking software. Avaloq and its partner companies also offer standardised, optimal services that are tailored to customer requirements. The bulk of the services are provided by our partners – worldwide and in every location. Our services portfolio supports you during the implementation, operating and upgrading of the Avaloq Banking System. In short: Avaloq is there for you for the entire lifecycle of your banking solution.
Avaloq's high-quality services allow it to stand out from its competitors. For this reason, Avaloq continously invests in expanding its range of services, which are defined in line with customer requirements and are reviewed on an ongoing basis.
Services for Each Phase
- Building: services for the implementation stage (planning and installation of the Avaloq Banking System)
- Running: services for operating the Avaloq Banking System
- Upgrading: services for upgrading the Avaloq Banking System
Service Categories
Safeguarding
Safeguarding services offer optimal support for your implementation project or any upgrade projects. We base our service on best practice methods.
This will help you save time and expense as well as enable you to identify anything that puts the project at risk at an early stage and render it harmless.
Consulting
Our trained experts are happy to advise you in areas such as IT strategy, how best to use the Avaloq Banking System and how to make the most of its business potential. We also offer you individual and expert support with planning and running tests, deployment and operational IT issues.
This allows you to use the Avaloq Banking System in a way that is optimally adjusted to your needs and thus make the best possible use of the system.
Training
The Avaloq course and certification programme has been specially designed to support IT experts in the financial services sector (future parameterisation specialists, key business users and project managers). Participants acquire skills and knowledge on the operation, maintenance and parameterisation of the Avaloq Banking System. The programme includes both intensive class-based lessons and practical exercises.
The course programme is regularly adapted to reflect the latest changes to the Avaloq Banking System. Avaloq Certified Professionals not only possess the requisite knowledge of Avaloq, but also a recognised qualification documenting their skills.
Support & Maintenance
The Avaloq Service Desk is our central contact point for reporting business-critical occurrences and submitting queries with regard to our project. We offer round-the-clock (24/7) incident management with tiered response and solution times.
We thus ensure that your Avaloq Banking System is back up and running as quickly as possible.
Regular deliveries of service packs and releases incorporate corrections to previous errors as well as all modifications and additions to the existing functionality.
Tools
We provide integrated tools to optimise the implementation, operation and maintenance of the Avaloq Banking System. These tools have been used by the Avaloq Group itself for some time and have therefore been tested intensively.
This means you receive tools that make the management of your banking solution easier during all phases of its lifecycle.