Support & Maintenance
Standard Incident Management
Standard incident management ensures that incidents that cause a fault in the product are rectified and that questions regarding the product are answered during normal business hours.
Extended Incident Management (24/7)
In addition to standard incident management, Avaloq also provides customer support around the clock for operation-critical incidents during live operations.
Incident Management for EOY
In addition to standard incident management, Avaloq offers incident management that covers specific specialist areas during critical operating phases that have been announced in advance, e.g. during end-of-year processing (EOY).
Maintenance
In addition to the rectification of errors, maintenance also includes all modifications and additions to the existing functionality that are delivered with each release.