IT Operation Center Team Leader
A bit about the role
The Operation Center Team Leader is responsible for overseeing the day-to-day operations of the Operation Center team, ensuring the smooth running of IT systems and batch processing jobs.
This role requires strong technical expertise, leadership skills, and the ability to manage a team of operators.
Key Tasks:
- Team Leadership:
- Onboard and train new team members
- Assign tasks and manage team workload
- Provide guidance and support to team members
- Conduct performance reviews and provide feedback
- Foster a positive and collaborative team culture
- System Monitoring and Batch Processing:
- Oversee system monitoring activities, ensuring timely response to alerts and incidents
- Monitor the execution of batch jobs, identifying and resolving issues
- Implement new monitoring and automation tools
- Incident Management:
- Conduct post-incident reviews to identify lessons learned and implement improvements
- Develop and maintain incident management procedures
- Communicate incident status to stakeholders
- Shift Management:
- Manage shift schedules to ensure adequate coverage
- Coordinate handoffs between shifts to minimize disruptions
- Process Improvement:
- Continuously identify opportunities to improve Operation Center processes and procedures
- Implement automation and streamlining techniques to increase efficiency
- Develop and maintain documentation for standard operating procedures
A bit about you
- Strong technical expertise in IT infrastructure, system monitoring, and batch processing
- Proven leadership and team management skills
- Excellent problem-solving and decision-making abilities
- Strong communication and interpersonal skills
- Ability to work under pressure and manage multiple tasks simultaneously
- Experience with ITIL frameworks and incident management processes
It would be a real bonus if you have
- Experience with system monitoring tools (e.g. PagerDuty, NetCool, Grafana)
- Knowledge of batch processing concepts and tools (e.g. Zena)
- Experience in SIEM and EDR solutions (Splunk, Sentinel, Wazuh, Defender)
- Experience with ITIL frameworks
- Knowledge of cloud technologies
Additional information
We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.
In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.
We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.
Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.
#LI-Hybrid
Benefits
- Annual bonus
At Avaloq we work hard to remain an industry leading provider and we love to reward our colleagues with a share of that success with an annual bonus, you will even remain eligible for annual bonus while you do the hardest job of your life – taking care of your children during parental leave.
- Flexible working
We understand that fitting your life around your job can be challenging which is why in most roles we offer flexible working to allow you to thrive both in and out of work.
- Instant recognition
We love to see people thriving in their roles and we have an instant recognition scheme at Avaloq to help managers reward the great work our colleagues deliver with a gift to say thanks.
- Access to Udemy for professional and personal learning
We think it is important to learn and grow professionally, but if you are someone who likes to learn outside of work we give you access to online learning for both professional and personal learning, with over 210,000 courses to choose from.
About us
Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.