BPaaS – Business Process as a Service

Increase efficiency, lower your costs

BPaaS leverages cloud computing to automate services and processes and run your back-end operations. Because it reduces manual processes and labour costs, BPaaS delivers potentially huge benefits for financial institutions and wealth managers.

With Avaloq BPaaS, you can put our experience to work for you. Avaloq BPaaS service centres handle more than 230 end-to-end banking processes and more than USD 500 billion in assets, delivering close to 100% in STP rates, almost 0% in reversal rates and cost reductions of up to 30%. How’s that for real business benefits?

How can BPaaS boost your business?

Outsourcing your back-office processes can provide the focus and scalability to make room for future growth, while saving you costs and raising efficiency – from day one.

Optimise your back-office efficiencies

Not only do back-office efficiencies help improve margins, they can also help prepare you to deliver a better front-end experience. BPaaS delivers the efficiencies and security you need, while helping you focus on creating industry-leading client experiences and offerings.

Advance your agility and scalability

When you outsource to Avaloq you don’t need to be worried about challenges with system integration. With Avaloq BPaaS, you get native automation and access to the right expertise, so you can scale your business into new markets with new, innovative solutions, faster and friction-free.

See instant savings that increase over time

With Avaloq BPaaS, you instantly start saving – some clients have seen their cost-income ratios drop by 15%, and with no need to hire specialised experts. Our R&D teams use AI and robotics to continually automate new processes, delivering even better margins tomorrow.

Avaloq BPaaS –
Your fast-track to operational success

First-hand knowledge of back-offices
Discover Avaloq in numbers

clients running on Avaloq BPaaS


end-to-end banking processes managed


USD billion assets managed

Hear it from our BPaaS clients

What do Quirin, BBVA and Falcon have in common? They all benefit from Avaloq running their highly automated back-office operations.

Ready to simplify your business?

Get in touch and let our experts provide you with the insights you need

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Powered by cutting-edge technology and expertise

Avaloq BPaaS is all about efficiency. We developed the software and use it in our own business. That means more streamlined processes and earlier implementation of new tech for you.

Standardise, centralise, globalise

To achieve maximum efficiency, Avaloq BPaaS standardises common financial processes, centralises pools of deep expertise, and brings global best practice and scale to bear.

Ensuring optimised automation

Working closely with Avaloq core developers, we optimise native automation. Where data is unstructured and complex, we deploy AI and machine learning to achieve even greater straight-through-processing levels.  

Bridging the processing gap with robotics

Avaloq BPaaS uses robotic process automation to bridge the processing gap between disparate applications or for repetitive manual tasks – especially critical where speed or tactical solutions are a must.

Access the right expertise
at the right time

For financial institutions and wealth managers to fully optimise operations, a follow-the-sun model is provided, where expertise is distributed to the right place when needed. 

Avaloq has multiple client service centres placed across the globe to guarantee continuity of operations and expertise availability for clients, no matter the time or place. 

Defended with ironclad security

Top security experts are deployed to probe and test our defences, placing our BPaaS solutions among the world’s most trusted for private data. In highly sensitive financial environments, only ironclad security will do. 

We’re in control for you

The Avaloq control room offers near real-time monitoring, identifying issues immediately. Our controls are integrated with industry-leading third-party control software.

Never pay for more than you need

We’ll handle as much of your back-office operation as you want, and our pay-per-use model means you’ll never pay for more than you need. Orbis data shows that financial institutions using Avaloq BPaaS have seen their cost–income ratios drop by 15% or more.

When it comes to sheer efficiency, nothing beats BPaaS

Featured services in the BPaaS offering

Avaloq operates your back-office services applying state-of-the-art technologies and continuously aims to optimise your processes and increase efficiency. You will find a selection of some of these services below.

Exchange-traded products & OTC processing

Avaloq BPaaS can handle all exchange- traded and exotic product processing and settlement. It can also process incoming and outgoing securities transfers.

Services include:

  • Shares, bonds, Exchange-traded funds (ETFs) & exchange-traded notes (ETNs)
  • Credit Default Swaps
  • Forward Rate Agreements
  • Etc.

Asset and Counterparty
Master Data

Manage master data for assets, such as bonds, precious metals and more. Furthermore data for prices is automatically updated.

Services include:

  • Securities master data and price feeds
  • Monitoring and validation
  • Bank static data and more
  • Etc.

Corporate actions and income processing

Avaloq BPaaS provides full coverage of corporate action events provided by custodians. Quality is assured by combining multiple data sources processed by Avaloq’s ‘super dispatcher’ for enriched event data.

Services include:

  • Mandatory or voluntary corporate actions
  • Capital increases
  • General Meetings Management
  • Etc.

Funds processing

Clients get full coverage of management of processing of traditional and non-traditional fund services, whether mutual or hedge fund.

Services include:

  • Mutual funds sales and execution
  • Communication with brokers, custodians and clients
  • Mutual and hedge funds order reversal
  • Etc.

Tax Services

The solution can automate a host of tax reporting, monitoring and reclaim processes, and even cover tax statements for key financial markets, onshore and offshore.

Services include:

  • Operational tax compliance monitoring
  • Tax reclaim and US QI reporting enhancements
  • Generic or country-specific tax statements
  • Etc.

Service Desk

Through our service desk support you’ll enjoy a single point of contact for the bank’s middle office handling service inquiries and functional support.

Services include:

  • End-to-end service
  • On-site support
  • Ad hoc enquiries
  • Etc.

Our efforts to achieve world-class efficiency are getting noticed

“Avaloq has successful BPaaS installations in local and global banks in Europe and Asia. This offering has grown in credibility after a few years in the market and is a differentiating factor for this vendor." 

Vittorio D'Orazio
Senior Analyst at Gartner 

“Avaloq’s platform-based SaaS and BPaaS deliver a high degree of STP and automation. Avaloq helps wealth managers and private banks modernise their business model to remain viable in the financial services industry.”  

Andy Efstathiou
Research Director for Banking Sourcing Services at NelsonHall

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