Privacy notice

Last modified 22 March 2022

This privacy notice informs you how we collect, use, share, retain and protect personal data received through the Avaloq.com family of websites (“website”) and our branded social media pages (such as our LinkedIn, Facebook, Instagram and Twitter pages) (“social media”). Our website and social media are hereinafter jointly referred to as “online platform”.

We may occasionally update this privacy notice. We encourage you to periodically review this privacy notice to be informed of how we use your information.

1. WHO WE ARE

We are the Avaloq Group Ltd. (“we”, or “us”), a Swiss company registered at Allmendstrasse 140, 8041 Zurich, Switzerland. We are the data controller responsible for the processing of personal data through our online platform.

2. HOW WE OBTAIN PERSONAL DATA

We may collect and receive personal data through our online platform. Personal data means any information relating to an identified or identifiable natural person.

We collect personal data that you choose to voluntarily provide to us for your use of our online platform.

3. THE TYPES OF PERSONAL DATA WE MAY OBTAIN

We may collect and receive the following personal data from you:

• Name and contact details (such as name, address, email, username, phone numbers);
• Account details (such as username and password);
• Personal data included in your traffic data;
• Personal data included in your comments;
• Personal data of individuals included in your uploaded content (such as name and email address).

We may collect other types of personal data if required under applicable law or if necessary, for the purposes listed below.

4. PURPOSES AND LEGAL BASES FOR PROCESSING

We may collect and process your personal data for the purposes and on the legal bases identified in the following:

Providing our online platform and delivering the services you have requested:
We may process your personal data to perform our contract with you for the use of our online platform and to fulfil our obligations under the applicable terms and conditions; if we have not entered into a contract with you, we base the processing of your personal data on our legitimate interest to operate and administer our online platform and to provide you with content you access and request.

Managing account registrations:
If you have registered for an account with us, we process your personal data by managing your user account for the purpose of performing our contract with you according to the applicable terms and conditions.

Handling contact and user support requests:
If you fill out a “contact-us” form or request user support, or if you contact us by other means including via a phone call, we may process your personal data to perform our contract with you and to the extent, it is necessary for our legitimate interest in fulfilling your requests and communicating with you.

Developing and improving our online platform:
We may process your personal data to analyze trends and to track your usage of and interactions with our online platform to the extent it is necessary for our legitimate interest in developing and improving our online platform and providing our users with more relevant content and service offerings, or where we seek your valid consent.

Identifying customer opportunities:
We may process your personal data to assess new potential customer opportunities to the extent you have provided your prior consent.

• We use Customer Relationship Management (“CRM”) database by Microsoft Ireland Operations Limited (“Microsoft”) to manage and track our marketing and sales efforts. The personal data processed for these purposes includes relevant business information, such as contact data, website activity of registered users of our website, and other business information included by our employees based on their personal interactions with you. The CRM information will be transmitted and stored by Microsoft on servers in the European Union.
• HubSpot, Inc. (“HubSpot”)- Microsoft Exchange integration transfers your personal data to Microsoft and enables us to send you our marketing communications over Microsoft Exchange servers. The information generated with the HubSpot-Exchange integration will be transmitted and stored by Microsoft on servers in the European Union.

Displaying personalized content and ads:
We may process your personal data to conduct marketing research, advertise to you, provide personalized information about us on and off our online platform and to provide other personalized content based upon your activities and interests to the extent you have provided your prior consent.

Managing our relationship with you:
We may process your personal data to send you marketing information, product recommendations and other non-transactional communications about us and our partners, including information about our products, promotions or events to the extent you have provided your prior consent.

Managing your event registrations and attendance:
We may process your personal data to plan and host events or webinars for which you have registered or that you attend, including sending related communications to you, to perform our contract with you.

Reviewing compliance with the applicable terms and conditions; ensuring the security of our business, preventing or detecting fraud or abuses of our online platform:
We may process your personal data by tracking the use of our online platform, verifying accounts and activity, investigating suspicious activity, and enforcing our terms and conditions to the extent it is necessary for our legitimate interest in promoting the safety and security of the online platform and in protecting our rights and the rights of others.

Complying with legal obligations:
We may process your personal data when cooperating with public and government authorities, courts or regulators in accordance with our legal obligations under applicable laws to the extent this requires the processing or disclosure of personal data to protect our rights or is necessary for our legitimate interest in protecting against misuse or abuse of our online platform, protecting personal property or safety, pursuing remedies available to us and limiting our damages, complying with judicial proceedings, court orders or legal processes, respond to lawful requests, or for auditing purposes.

5. HOW WE MAY SHARE PERSONAL DATA

We may share the personal data we collect and receive on a need to know basis with the following parties:

1. Other affiliates of the Avaloq group or its agents;
2. Third-party providers that perform services for us;
3. Event sponsors (only if you attend an event or webinar organized by us. Refer to section 4 “Managing your event registrations and attendance”);
4. Other users of the online platform if you choose to share your messages;
5. Competent public authorities or other third parties (if required by law or reasonably necessary to protect the rights, property and safety of ourselves or others).

We may also transfer your personal data in the event that we sell or transfer all or a portion of our business or assets on a need to know basis. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal data you have provided to us in a manner that is consistent with applicable law and this privacy notice.

We do not sell, rent or trade your personal data.

6. DATA TRANSFERS OUTSIDE THE EEA

We may transfer the personal data we obtain to third parties in countries outside of Switzerland and the European Economic Area (EEA). The laws in those countries may not offer an adequate level of data protection. Personal data may be transferred to Singapore, the Philippines and the United States among others.

When we transfer your personal data outside of Switzerland or the EEA, we will protect your personal data as described in this privacy notice and in accordance with applicable laws, such as by entering into the European Commission’s Standard Contractual Clauses for the transfer of personal data to a processor located outside of Switzerland or the EEA.

7. LINKS

Our online platform may contain links to other sites. We are not responsible for the content or privacy practices of such other sites. Pay attention when you leave our website and read the privacy notices of any other site that collects personal data. Your data protection and privacy rights under these third-party platforms will be governed by their respective privacy practices.

8. USE OF COOKIES AND SIMILAR TECHNOLOGIES

We collect certain personal data by using cookies and similar technologies when you visit the website.

Cookies are bits of text that are placed on your computer’s hard drive or mobile device when you visit the website. Cookies hold information that may be accessible by the party that places the cookie, which is either the website itself (first-party cookie) or a third party (see section 8.2 THIRD-PARTY COOKIES).

We use both session-based and persistent cookies on our website. Session-based cookies exist only during a single session and disappear from your device when you close your browser or turn off the device. Persistent cookies remain on your device after you close your browser or turn your device off.

To change your cookie settings and preferences for our website, click the “Cookie Preferences” link below. You can also control the use of cookies on your device but choosing to disable cookies on your device may limit your ability to use some features on our website.