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Contact Centre

Contact Centre enables the integration of a Cisco-based contact center in the Avaloq Banking System.

Key features

  • b+s ApplicationLink enables the integration of a Cisco-based contact center in the Avaloq Banking System to make and receive calls right in your Avaloq SmartClient application
  • In addition to telephony, b+s ApplicationLink also enables other communication channels such as e-mail and call-me to be integrated in the contact center

Description

Contact Centre enables the integration of a Cisco-based contact center in the Avaloq Banking System to make and receive calls right in your Avaloq SmartClient application. In addition to telephony, Contact Centre also enables other communication channels such as e-mail and call-me to be integrated in the contact center.

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Company: Bucher + Suter AG
Category: Digital Channels
Released: 04 June 2018
Type: Standard Adapter