LIVE CONTRACT enables the realignment of core processes in sales from the customers perspective. Platform-based consulting, interactive document sharing and fulfillment, case closure with electronic signature. It can be used on any web-enabled device.

Key features

  • Device-independent consulting - at any time any place and multilingual
  • Case closing customer dialog with no media breaks, in real time and with electronic signature
  • Process cost reduction of up to 35% or more by streamlining and automating core processes
  • Comprehensive security: Data protection, end-to-end encryption, server (failsafe), legal, workflows, runability
  • Flexible architecture designed for seamless integration with various systems: CRM, ERM, DMS, archiving systems


LIVE CONTRACT covers all procedures, processing steps, and interactions that ordinarily take place in a customer/consultant discussion at a branch, in an office, or at the customer's home. The platform covers sales from A to Z. It includes all features and tools for conducting individual customer consultations, involving experts (multi-guest session), explaining products, filling out documents and applications, processing them, and finishing with a notice or a legally and audit-compliant signed contract. Everything in one session, everything online, in accordance with the highest security standards, EU GDPR-compliant, and in real time. An Internet-capable device (PC, mobile phone, or tablet) is the only prerequisite. Customer-centered business operations and people-oriented services are enabled regardless of physical presence, with no restrictions. LIVE CONTRACT features high connectivity and can be smoothly integrated into business processes and IT landscapes.

Company description

The SYNCPILOT Group Munich / Augsburg is a software company specializing in solutions for digital customer consultation, online contract closing with digital signature, digitalization of administration, as well as customer experience management. On a cross-sector basis, we enable companies to create the conditions for sustained and consistent customer experiences and expand their competitive position. Fast, economical implementation, without disrupting the IT infrastructure. We support ministries and municipalities in the digitalization of their administration – with solutions for citizen-friendly application processing and decisions in real time.



Category: Client Communication Management
Released: 14 June 2019