Senior HR Operations Professional

A bit about the role

Position Overview

The Global HR Operations & Service Delivery team provides end-to-end HR services across multiple countries, ensuring compliance, accuracy, and efficiency in all HR processes. We work closely with Global HR, local HR Managers, regional teams, and employees to deliver consistent HR support, while continuously improving systems and processes. Being part of the HRO team means contributing locally while collaborating globally, sharing best practices, and supporting our people across borders.

As part of this team, you will support our legal entities in the India and contribute to HR services across the Asia region. In your role, you will be responsibility for HR administration tasks across the full employee lifecycle and for managing end-to-end payroll processing. This senior role requires strong expertise in Indian labour law and payroll compliance, along with the ability to optimize processes and act as a subject matter expert. Knowledge of other Asian countries where Avaloq operates is considered a plus.

Alongside your own responsibilities, you will guide and organize business-as-usual (BAU) work with a junior team member, ensuring quality and efficiency, and liaise closely with the regional point of contact. While this is not a managerial role, you will play a key role in providing direction, knowledge-sharing, and coordination within the team.

Your key tasks

• Manage HR administration across the full employee lifecycle, including onboarding, employment changes, compensation and benefits administration, leave management, and offboarding.
• Prepare and manage employee documentation (contracts, amendments, confirmation letters, termination letters) and maintain personnel files.
• Maintain accurate, compliant employee data in SAP HCM / SuccessFactors, ensuring integrity and confidentiality.
• Lead end-to-end payroll processing, ensuring accuracy and compliance with Indian statutory requirements.
• Ensure compliance with Indian labour law, payroll regulations, and internal HR policies.
• Serve as the first point of contact for employees, providing advisory and support through the HR ticketing system to ensure consistent and timely solutions.
• Manage relationships with external vendors (e.g., payroll and benefits providers) and coordinate with statutory authorities to ensure compliance and timely service delivery.
• Manage relationships with payroll providers, statutory authorities, and benefits vendors, ensuring accurate and compliant service delivery.
• Guide and support a junior team member on BAU tasks, fostering learning and effective execution.
• Lead process optimization efforts and support HR projects and initiatives that enhance efficiency and employee experience.
• Liaise with the regional HR operations contact for alignment, escalation management, and consistent delivery across the region.
• Collaborate with HR colleagues across Asia and globally to deliver consistent and compliant HR support.