Avaloq Banking Operations

Outsource your middle and back office with the highest levels of automation.

Increase efficiency with up to 99% straight-through processing rates for payments

Automate manual servicing and business processes by harnessing the power of cloud computing and robotics. When combined with business process outsourcing, our highly-automated Avaloq Core Banking platform achieves up to 99% straight-through processing (STP) rates for payments and as close to 100% service accuracy as possible. With our Core Banking and Banking Operations together, you can scale your business faster and release new solutions to the market at pace.

Banking Operations (BPaaS) benefits with Avaloq

Cost reduction

Reduce cost to income ratios by more than 15 percentage points and only pay for what you need with our pay-per-use model.

Software and process synergies

Combining Avaloq Core Banking software with back office automation provides efficiency benefits such as STP rates of 99% for payments.

Operational efficiency

Improve your efficiency by outsourcing over 230 end-to-end processes such as master data management or transaction processing.

Banking Operations in detail

Maximize efficiency by combining highly-automated Core Banking with process optimization. Reduce cost, manage risk and improve service quality.

Increase efficiency and achieve the highest service quality

With Banking Operations, Avaloq develops and maintains both the Core Banking software and the standardized automations required for business process outsourcing. We deploy our banking operations staff around the world to leverage expertise and best practice from various labour markets. More than 35 clients outsource their back-office processes to Avaloq while running their bank on our core banking platform, benefitting from 99.7% service accuracy and reversal rates for payments as low as 0.01%.

Benefits

Benefit from 99.7% service accuracy

Achieve up to 99% straight-through processing rate for payments

Mitigate risk with 2,800 risk controls and control room alerts

230 end-to-end banking processes managed

Service desk

Get a single point of contact for service enquiries including on-site support and ad hoc enquiries. Our service desk covers a range of servicing processes, including SWIFT messaging support. VIP service desk is also available for complex or important transactions.

Asset and counterparty master data

Outsource master data management for assets, such as securities, bonds or precious metals, and bank static data, such as counterparties. We provide monitoring and validation as part of the master data management process, and pricing data is automatically updated.

Securities

Optimize processing of exchange-traded and exotic products, including shares, bonds, notes, structured products, credit default swaps and forward rate agreements. We also cover Receive versus Payment (RVP) and Request for Pay (RFP) transfers, physical securities and change of custodian.

Forex, money markets and cash

Get near real-time monitoring for unmatched forex and money markets trades along with settlement for matched trades. Send clients twice-daily cash management reports confirming the currency position and regular reconciliations for securities and listed derivatives.

Corporate actions, income and tax

Manage corporate actions and ensure quality by using multiple sources. Process dividend and interest payments as well as redemption payments. We cover tax reporting, monitoring and reclaim, including tax statements for key financial markets and US QI reporting enhancements.

Payments, cost and fees

Outsource your payments processing, including payments investigation. Our Banking Operations offering can also offer full coverage of cost and fees, retrocessions, trailer fees, custody and transaction fees.

Hear it from our Banking Operations clients

What do Quirin, BBVA and Banque Cramer have in common? They all benefit from Avaloq running their highly automated back-office operations.

Discover more about our clients

Industry analysts agree

"Avaloq has successful BPaaS installations in local and global banks in Europe and Asia. This offering has grown in credibility after a few years in the market and is a differentiating factor for this vendor."

Vittorio D'Orazio
Senior Analyst at Gartner

"Avaloq’s platform-based SaaS and BPaaS deliver a high degree of STP and automation. Avaloq helps wealth managers and private banks modernise their business model to remain viable in the financial services industry."

Andy Efstathiou
Research Director for Banking Sourcing Services at NelsonHall