ABAKA Conversational AI & Chatbot

Enterprise level conversational artificial intelligence/natural language processing with deep domain-specific knowledge on retirement, savings & investments.

Key features

  • Natural Language Processing: proprietary technology powering human-like conversations with customers
  • Domain specific knowledge: deep DSK on retirement, savings and investments
  • Transactional capabilities built in (e.g. open a savings a/c, manage contributions, transfer a/c, link external a/c)
  • Omnichannel: Reach your clients where they are including WhatsApp, Facebook Messenger, SIRI, Alexa, Cortana, etc
  • Journey Design: our web Canvas technology allows full customisation of customer journeys with no hard cording required


Enterprise level conversational artificial intelligence/natural language processing with deep domain-specific knowledge on retirement, savings & investments. We have published research with the Alan Turing Institute, one of leading AI research institutes in the world.

Can be integrated in native apps, webapps and through any conduit a financial institution wants to activate including WhatsApp, Facebook Messenger, SMS, Alexa, Siri, etc

Our conversational AI can be integrated with your existing bot framework or utilise ABAKA's.

Via our Web Canvas technology full library of activated customer journeys available which can be customised to your specific use-case or co-creation of journeys also available. No hard coding required to modify journeys allowing fast deployment in the face of changing regulatory or compliance requirements.

Company description

ABAKA is an award-winning provider of artificial financial intelligence solutions to the financial industry. Our AI-powered recommendation engine helps financial institutions deliver hyper-personalized customer experiences and build a truly customer centric ecosystem across their range of products and services whilst our innovative technologies enable global financial institutions to power digital saving and retirement solutions to their retail customers at scale. ABAKA’s AI-powered library of modular applications helps our enterprise clients power digital customer experiences with intelligent nudges, machine learning, behavioural persona based segmentation, and 5000+ pre-curated marketing templates delivering outstanding digital customer experiences. Our solutions cover retirement (accumulation, at-retirement and decumulation), retail banking (e.g. personal finance management, digital savings), workplace financial wellness, and wealth management (retirement account tracing and aggregation, advisor tools and business process automation). Today institutions such as HSBC, Prudential, Legal & General, Natwest, and St James’s Place are licensing ABAKA's technologies to deliver to services their retail and wealth customers with: (1) Intelligent Behavioural Nudges: machine learning models and AI-powered recommendation engine to identify persona segmentation, power personalised insights and nudges to increase engagement and up-sell opportunities, across digital channels. (2) Conversational AI: on retirement, savings and investments, for both fully digital and hybrid advice. The proprietary Natural Language Processing models take vast quantities of user behavioural and financial data to intelligently manage a human like conversation. (3) Digital financial dashboards & account consolidation service: a fully supported asset consolidation service (advised and non advised, with advisors support), including data aggregation technology powering Open Banking, Retirement & Saving dashboards, Account Tracing and consolidation service. (4) Financial Planning Engine: retirement planning, cash flow modelling, suitability assessment, Monte-Carlo simulations for outcome & scenario driven advice.



Company: ABAKA
Category: Client Communication Management
Released: 15 May 2020
Type: Open API