Head of Quality Assurance & Client Onboarding
A bit about the role
This is a fantastic opportunity for a Head of Quality Assurance & Client Onboarding to join our newly established Service Operations organization at Avaloq.
This role offers significant exposure to a diverse range of clients, including some of the world’s leading financial institutions—an excellent opportunity for individuals looking to advance their career in an exciting and client‑focused environment.
In this role you will carry two core responsibilities. First, you will lead, coordinate and oversee end‑to‑end testing activities, to ensure quality and consistency of Service Operations test campaigns. Then, you will ensure a seamless client onboarding journey by leading the team responsible for Transition & Transformation within Service Operations.
In addition, you will serve as the primary point of contact for the Avaloq Sales organization on Service Operations topics, and support Avaloq’s client community through consultancy engagements.
Your key tasks
Quality Assurance Leadership
- Lead and develop the Service Operations Test and Quality Assurance Managers.
- Partner with Project Delivery, Service Operations and Development teams to design testing strategies, coordinate defect management and ensure cohesive delivery.
- Support the setup of test environments, engaging the appropriate technical teams.
- Ensure successful and comprehensive test campaigns; analyze defect results; provide clear reporting, including quality indicators, to stakeholders.
- Drive continuous improvement and the design of sustainable testing methodologies across customer test campaigns.
Client Onboarding
- Lead the Service Operations Client Onboarding team.
- Establish and maintain effective project structures, governance models and stakeholder management practices.
- Oversee end to end Transition & Transformation project execution for Service Operations.
- Organize and lead consultancy projects for Avaloq clients across on‑premises, SaaS and Banking‑Operations‑as‑a‑Service models for Service Operations.
- Represent Avaloq in client and prospect workshops
Leadership & Team Development
- Provide ongoing guidance, coaching and feedback to team members to foster a culture of learning, growth and continuous improvement.
A bit about you
- 8+ years of experience in a similar role within the financial industry, ideally in roles involving cross‑functional collaboration and transformation
- Proven leadership skills, including team motivation, performance management, and career development, where you use your exceptional interpersonal skills and communication skills in English (written and verbal) todemonstrate a high level of empathy when engaging with clients and internal stakeholders
- Strong project management and change management experince, with the ability to manage multiple initiatives, prioritize effectively, and deliver results
- University degree or equivalent qualification
- Expertise in test management methodologies, with a track record of driving cross‑functional transformation initiatives
- Technical proficiency in JIRA and strong command of the Microsoft Office Suite
It would be a real bonus if you have:
- Client facing experience
- Project management track record
- Test Automation experience and associated tools
- Good knowledge of Banking services, Application Management Support and Cloud & Infrastructure
- Working experience with Avaloq project/product
- German, Italian and French knowledge is a plus
Additional information
We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.
In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.
We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.
Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.
Benefits
- Annual bonus
At Avaloq we work hard to remain an industry leading provider and we love to reward our colleagues with a share of that success with an annual bonus, you will even remain eligible for annual bonus while you do the hardest job of your life – taking care of your children during parental leave.
- Flexible working
We understand that fitting your life around your job can be challenging which is why in most roles we offer flexible working to allow you to thrive both in and out of work.
- Instant recognition
We love to see people thriving in their roles and we have an instant recognition scheme at Avaloq to help managers reward the great work our colleagues deliver with a gift to say thanks.
- Access to Udemy for professional and personal learning
We think it is important to learn and grow professionally, but if you are someone who likes to learn outside of work we give you access to online learning for both professional and personal learning, with over 210,000 courses to choose from.
About us
Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.